Quality – Dependable excellence
Having spent more than 10 years in the healthcare industry, the
MedSpeed team has transported everything from laboratory specimens
to medical records. That specialized attention means we
understand that the items moved in healthcare are too important to
be lost, late or damaged. For that reason, MedSpeed has
invested in an ISO certified corporate quality program, led by a
Lean Six Sigma black belt, to monitor and measure the quality of
our operations. Customer satisfaction, defect prevention and
business continuity are the primary objectives of our program and
vital to improving quality for our clients.
The MedSpeed Difference
- Exceptional customer service
- 99.99% operational success rate among current clients
- ISO-certified quality program to monitor and measure
operations
- Quarterly client surveys
- Lean Six Sigma methodologies for continuous improvement
- Quarterly review of healthcare regulations to ensure
compliance
- Dedicated internal corporate quality department
On average, our providers have gained at least 30 minutes of personal time back daily and reported greater job satisfaction (leading to continuing retention) with the MedSpeed service.
Michael Fessenden, MD, Chief Medical Officer, Home Physicians